Проект принимает участие в конкурсе
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What is Borjomi

Borjomi positions itself as premium natural mineral water with a 130+ year heritage — «вода, которая течёт сквозь время / vodă with character.» Their recent rebrand leaned hard into «характер» (character) and natural authenticity.

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Heritage & Authenticity angle

Borjomi sells story and origin, not just water. Volcanic source, untouched nature, 1500 m depth. Sold in 40\+ countries.
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Target audience

Core: 25-45, urban, middle-to-premium income

Values: Health, authenticity, status without flashiness

«Conscious consumers» who pick a story over a generic bottle

Strong digestive-health/lifestyle sub-audience

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Visual Code The green, the teal/turquoise, the saturated fresh look like bottle silhouette, the typography. This sets up the visual language reviewers will see down below. They use a deer as a natural organic symbol.

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Communication channels or how they live

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Where and how Borjomi communicates with its audience.

Instagram • Instagram serves as Borjomi’s primary visual playground and global brand showcase with access for its 25 million monthly active users. The feed relies on a carefully curated grid anchored by a consistent «Georgian Green» palette. Visually, the imagery blends tactile elements like mountain landscapes and natural textures with digital polish, always ensuring the signature green is present. The content mix balances lifestyle shots of Georgian culture and dining with crisp product photography, following a strict rule to never place two identical post types adjacent to each other. The tone here is bold, unapologetic, and celebratory, utilizing short captions to deliver a single clear message per post. Formats range from Stories and Reels to carousels featuring heritage motifs like the Bolnisi Cross, while user-generated content is organically reposted to build an authentic sense of community.

VK As Russia’s top platform with 89 million monthly active users, VK is Borjomi’s main hub for local market engagement, effectively replacing other targeted ad capabilities with organic reach and VK Ads. Here, the brand shifts away from Instagram’s highly polished aesthetic to a tone that is more conversational, culturally rooted, and community-responsive. Targeting a core urban and regional demographic aged 25 to 44, the content focuses on local events, Georgian cultural discussions, and interactive posts designed to drive conversations in the comments. To maintain engagement without triggering the platform’s spam penalties, posting is kept to a rhythm of one to three times daily. The overarching strategy demands native, high-quality content— video and large but simple minimalist unique images—rather than cross-posting from other networks.

  • Meta products, including Instagram are prohibited in Russia.
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YouTube — is the home for Borjomi’s high-production brand storytelling and cinematic campaigns. It acts as a long-form archive for the brand’s myth-building, reinforcing a premium positioning through sheer visual quality. The channel hosts everything from 30-second TV commercials and brand documentaries to behind-the-scenes footage. This includes signature pieces like the defining 2019 «А ты с характером» campaign and the massive 2023 «Live Water, Georgian Legend» film, which starred Vincent Perez and the Georgian National Ballet Sukhishvili, shot across stunning locations like Svaneti, Kazbegi, Kakheti, Mtskheta, and the Borjomi Gorge.

Offline PR & Experiences Beyond digital screens, Borjomi’s communication extends into physical brand experiences and cultural diplomacy. This includes high-profile collaborations with the Georgian National Ballet Sukhishvili, sponsoring sports and wellness events across Georgia, Russia, and Central Asia, and hosting cultural gatherings like the Borjomi Gastro Guide. The physical anchor to all this storytelling remains the Borjomi Museum, serving as both a tourism destination and a tangible piece of the brand’s heritage.

Across all channels Borjomi keeps a consistent voice — confident, heritage-proud, «характер» (character) -driven, premium but approachable.

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Theoretical framework

An analysis of Borjomi’s communications activity through the prism of UGT theory allows us to determine which psychological and social needs of the audience the brand satisfies in its media space.

In the entertainment category, Borjomi is building a content strategy around situational marketing, humor, collaborations with stand-up comedians, and gamified mechanics on social media, transforming communications from a purely commercial focus into a source of fun and recreation.

The brand’s most recognizable example of situational marketing, which has become a classic in the CIS advertising market, is its long-running New Year’s campaign under the slogan «Borjomi — Sponsor of January 1st.» Instead of the traditional sentimental images of New Year’s Eve anticipation that characterize the holiday season, Borjomi takes the topic and focuses on the audience’s survival the morning after the feasts. The brand uses self-irony and humor around the topic of hangovers. As part of this concept, the brand launched viral integrations, such as free water distribution to Borjomi taxi passengers via Uber during the holidays.

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When a brand expands beyond traditional water—for example, with the launch of the Limonati by Borjomi premium Georgian lemonade line or the Borjomi Flavored fruit line—game mechanics are deployed in the digital environment.

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Photo provided by Borjomi Russia.

During its summer campaigns, the brand launched collaborations with culinary services (such as Elementaree) and created interactive digital games on social media. Users were challenged (through quizzes, clickers, or Instagram masks) to «assemble» the perfect Georgian picnic or to guess the ingredients of a drink as quickly as possible to earn promo codes for food delivery or limited-edition merchandise. For this integration and gamified strategy, the brand won the Zenith Innobev Awards for «Best Marketing Campaign.»

The need for personal identity is satisfied through premium yet bold product positioning. By sharing interactions with the brand on social media (for example, by posting photos with a stylish can of «Borjomi Flavored»), consumers demonstrate their status, commitment to wellness culture, and current trends.

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Finally, integration and social interaction are realized through large-scale special projects and sponsorship of music and food festivals, where the brand acts not just as a product but as a facilitator of communication and community creator.

As a result, the audience is consciously engaged in interaction with Borjomi, receiving in return resources for self-expression, socialization, and emotional release.

Evaluation of the Communication Strategy Effectiveness

Borjomi’s communication strategy demonstrates a high level of maturity and effectiveness. The brand has successfully transformed itself from a mineral water producer into a cultural phenomenon and a lifestyle platform while maintaining a strong connection to its origins and historical heritage.

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For example, the «Borjomi Flavored» campaign was designed to address the perception of the brand as a «medicinal water for the older generation.» Following the international campaign, awareness of the new product reached 57% in Russia and approximately 60% in other markets, while sales and the number of organic brand mentions among younger audiences also increased.

Additionally, the Liquid Myth campaign, based on the legend of Borjomi’s origin and Georgian cultural heritage, generated 1.6 million views on social media in Georgia alone and was subsequently scaled across markets in Europe and Central Asia. This demonstrates that audiences engage not only with the product itself but also with the brand’s cultural narrative.

Key strengths: — Channel adaptability: Effective differentiation of tone of voice, taking local restrictions into account: a polished global aesthetic on Instagram • and a conversational & culturally rooted approach on VK. — Visual identity: Strict adherence to the «Georgian Green» palette, the use of the deer symbol, and distinctive typography creates instant brand recognition. — Phygital approach: Seamless integration of digital storytelling, such as YouTube films, with real-life experiences including museums, gastronomic guides, and events. — Premium perception without elitism: Borjomi has successfully established a position where the brand is perceived as high-quality and premium while remaining relatively accessible.

• Meta products, including Instagram are prohibited in Russia.

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Photo provided by Borjomi brandbook.

Flaws and areas for growth: — Dependence on heritage: The emphasis on a 130-year history may be perceived by younger generations of consumers as «outdated» or overly traditional if it is not continuously reinterpreted. — Geopolitical vulnerability: A strong connection to Georgian cultural identity requires a high degree of sensitivity and adaptability in messaging across different distribution markets. — Overly strong association with «hangover recovery»: Historically, in many post-Soviet countries, Borjomi is perceived as a water consumed «after a feast» or as a hangover remedy. While this association creates a niche, it also limits the broader positioning of the product as a premium mineral water for everyday consumption and a healthy lifestyle.

Recommendations

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  1. Turn heritage into contemporary relevance. Shift the focus from the brand’s age to its ability to remain relevant. Expand presence in short-form vertical video formats (VK Clips, YouTube Shorts). Collaborate not only with macro-influencers but also with micro-opinion leaders from niche communities such as contemporary art and mindful sports, including yoga and trail running. Develop the Borjomi Flavored line as an independent trendy product with a bold, ironic tone distinct from the classic «green bottle.» This will broaden the audience and help the brand remain relevant to a new generation of consumers.
  1. Preserve origin as proof of authenticity while placing greater emphasis on universal values. In global advertising campaigns, place greater emphasis on universal values such as health, the human connection with nature, art, and hospitality, rather than focusing solely on Georgian specificity. Maintain authenticity while translating it into the language of the global wellness trend.
  1. Expand consumption occasions. It is important not to completely abandon the image of a water consumed «after a feast.» Instead, this positioning can be expanded into the broader territory of natural recovery and maintaining physical balance. Demonstrate how the water helps people recover after an intense workout, a demanding workday, a long flight, an active journey, or simply maintain well-being throughout the day.

Conclusion

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Borjomi’s strategy is already operating at a high level, successfully balancing premium heritage with modern digital marketing. For Borjomi, the priority is not to abandon its existing strengths but to evolve while preserving its accumulated brand equity.

Text was restyled with Claude Opus 8. Images were edited with GPT Image 2.

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